This item doesn’t belong on this page. Skip to main content. The Virtual Agent is currently unavailable. When Windows opens, do the following. If the Action Center does not open, the keyboard might be bad. If the setup menu opens, use the arrow keys to navigate the menus. If the Windows 8 Charms menu does not open, the keyboard might be bad.

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Manual Configuration or Automatic Update. See your browser’s documentation for specific instructions. Click Add an input method to see a list of keyboard layout options. Keyboard does not work. If the keyboard works on another computer, press the Power button to shut down your computer, then continue using these steps. Any warranty support needed would be completed by the reseller that sold the product.

HP SU Keyboard, P/N: –

Drag the Repeat delay slider to Longand then click OK to save changes. The corresponding key on the screen will turn blue. If the Action Center does not open, the keyboard or operating system has stopped responding. Inspect the wired keyboard connector and reconnect.


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Keyboard does not work To check your keyboard connections and synchronize the keyboard to the BIOS and Windows, you will need to reset the keyboard. Numeric keypad does not work. Any warranty support needed would be completed by the third party that sold the product. Try another wired keyboard if available.

Warranty removed from product: Search for and open Control Panel.

Coming soon — or new driver information forum Click the arrow next to Keyboardsright-click a keyboard device name, then select Uninstall to remove the device from Windows. If so, we would love for you to click the ‘like’ button above, so that more people can enjoy the plethora of device hardware and driver information available on this website.

If keys are pressed multiple times, the key colors cycle through blue, purple, and green to indicate the key presses. If the Action Center opens, the keyboard is working and the software that you are using has stopped responding.

HP Original Multimedia Computer Keyboard USB Wired 2 Ports 5183-9960 6511-su

Please try again shortly. During the UEFI testing you test the keyboard by pressing each key on the keyboard. Wait for the computer to restart and open Windows and user the keyboard in an application. In Windows, search keyboard and click Keyboard control panel.


The Toggle Keys can emit a beep when the Lock keys are pressed. If any key that was pressed only once shows a different color than blue, this is most likely a hardware issue with the keyboard. Pressing a key once types several characters If two or more characters appear when pressing ,odel key, use the following steps to adjust the key repeat delay:. See details for description of any imperfections. In Windows, search for and open Settings.

Update a driver for hardware that isn’t working properly PostScript printer drivers: Please try again shortly.